signal or something. We have Apple HomeKit setup with Phillips Hue lights, Ecobee thermostat, and a August smart door lock. All work great except the Ecobee, which looses connection A LOT. Installation is easy and takes less than an hour. We have Apple HomeKit setup with Phillips Hue lights, Ecobee thermostat, and a August smart door lock. I recently purchased a new home and the first two devices I added to HomeKit were a new HomePod and an August Wifi Smart Lock. In response to bagramont. My home is on the larger side and we have two central air units. You get a conventional key lock, a touchpad that can open the lock … Others have noted completely removing the Sense from HomeKit, then performing a nuclear factory reset on the lock has fixed the issue. Kwikset, the company behind the Kevo Smart Lock, today announced the launch of its first HomeKit-compatible product, the Kwikset Premis. This setting can be managed from within the Premis App under lock … The Premis also has an auto-lock option (from 30 seconds up to 4 minutes). This lock and app will work with the Apple HomeKit platform so you can use your iPhone, iPad, or iTouch to control and manage your lock! In response to bagramont, Nov 21, 2016 12:23 PM in response to pollensoft Premis offers […] Would like to follow this thread. If no effect, power cycle the phone (turn OFF, then turn ON) to reset Bluetooth. In response to Scottocx, Jun 23, 2017 5:53 PM in response to bagramont Prior to updating to iOS 12, users were able to remotely lock and unlock their Schlage Sense smart lock with their devices and Siri. The Kwikset Premis Contemporary ($229) is a HomeKit-enabled smart lockthat uses Bluetooth wireless technology to allow you to lock and unlock your door using your iPhone, iPad, or Siri voice commands. Who can justify doing this every single time theres a problem!? When you buy a Kwikset Contemporary Premis Touchscreen Smart Lock Works with Apple HomeKit online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered.Read customer reviews and common Questions and Answers for Kwikset Part #: 919CNTPREMISSMTCP on this page. But I think the common thread of where I start to have troubles is using my Apple Watch (maybe just the Home app in general?) I'm not sure either how apple TV posts into this, but that says connected too. The code should consist of eight (8) digits in a 3-2-3 format. Very annoying. My setup is without a hub, so simpler, but still frequently disconnects, requiring the full purge from HomeKit+Re-pair. I put it up on my guest network, and it worked perfectly. You want smart locks that work with the products you already know and love. So if you have more that one wifi router broadcasting the same SSID to your ecobees, don't. Well I must say that all my devices have been up in stable for 12 hours without falling off the network meaning “no response“ has not returned with the exception of one. Problem is, I have every other HomeKit connected device on my main network. All of a sudden apple Home app won't recognize it. Users on the Apple Communities forums are saying they encountered the issue after updating their Apple TV to tvOS 12. After I've done something quick on my Home app, it freezes, locks out, or just simply ignores any and all changes made outside of HomeKit or my actual thermostat. many times do not correspond correctly. tbneary, Jun 17, 2017 11:35 AM in response to Scottocx, Jun 23, 2017 5:53 PM in response to bagramont, Jul 16, 2017 2:30 PM in response to bagramont. The one device was deleted by advice on another forum which is bad advice. The install appears to have broken the Home Hub link between the Apple TV and Schlage Sense. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. May 30, 2017 7:20 PM in response to bagramont We had a Sense lock which saw the ‘No Response’ issue, and that was before installing the latest Sense firmware update. Upon tapping the icon (within 10 feet of the lock) it will turn correctly but HomeKit shows ‘Communicating’ with a spinning circle that won’t go off. The Home app pales in comparison to the options that the actual ecobee app gives you. In response to Scottocx. After installation and setup the smart lock worked fine in Homekit for about 5 minutes then changed to "no response". Scottocx, Apr 10, 2017 7:48 PM in response to SimplyazG, User profile for user: If you are having Homekit issues, please follow these steps in order to correct the issue:*, User profile for user: Fixed the issue for me. In response to pollensoft, Products Developers/Manufacturers are responsible to support their product - always been that way for any MacOS or Apple software that "controls" them, Ask Ecobee Support (link above should get you started), Feb 13, 2017 4:38 AM in response to bagramont Ecobee "no response" on HomeKit. In response to bagramont, Pull your Ecobee face off the wall, wait a moment, then put it back on. Check the lock status of their door at any time using the Premis App. You will need to redo the steps for adding the lock into your home using the Premis app. If you have any questions about your purchase or any other … Most HomeKit accessories communicate using either Wi-Fi or Bluetooth. Mar 2, 2017 7:37 AM in response to Lukas Hauser Find many great new & used options and get the best deals for Kwikset Premis Touchscreen Smart Lock Works With Apple Homekit in Satin Nickel at the best online prices at … Installation is easy and takes less than an hour. SimplyazG, Mar 21, 2017 11:32 AM in response to bagramont, User profile for user: Once I limited broadcasting of the wifi signal for the ecobee3s to a single access point everything worked again for HomeKit. I've found a thread elsewhere that suggested opening ports on the wireless router to help with the problem … and I thought it had for a while. Hope this helps the rest with the same problem. The same light within the Philips Hue AND Homekit app both are connected no problem. Some users have noted downgrading their Apple TV to iOS 11 has fixed the issue. Last time I had this problem I took an entire afternoon to troubleshoot and the only thing I could do is do a system reset on the thermostat and go back to re-setting it up. pollensoft, Nov 21, 2016 12:14 PM in response to bagramont, Nov 21, 2016 6:33 PM in response to ChitlinsCC, Nov 9, 2016 10:20 AM in response to bagramont, Nov 21, 2016 12:23 PM in response to pollensoft, User profile for user: The Premis is a HomeKit-compatible smart lock that is widely distributed amongst home improvement stores. Download the Premis app for use with the Premis Touchscreen Smart Lock, made by Kwikset. After opening up a number of cases with Ecobee and Apple I finally discovered the issue. ChitlinsCC, User profile for user: You should then receive notification that the lock has been paired. In response to bagramont. Christopher Close. jennykay85, Feb 13, 2017 8:22 PM in response to bagramont, User profile for user: Just replaced my gen 2 lock with the new WiFi version and have yet to get it to work with HomeKit. I’m having the exact same issue. In response to bagramont. Hopefully there is a firmware upgrade en route, as you suggest. Try this first before diving into more complex solutions. "Visit ecobee.com" was the marked solution, though I have the same problem. Select Details, “Remove Accessory”, and the ecobee will be removed from your HomeKit network. I've gone to ecobee support many time regarding this and they are of no help. I had this problem forever! To start the conversation again, simply ask a new question. That’s why at Kwikset®, we’ve expanded our smart lock offerings to include Premis, our first Apple® Homekit™-compatible smart lock. For best results, the Premis lock should be within 40 feet of an Apple TV® (4th generation or later) with Apple TV® with tvOS 11 or later. Scroll down and press 'Settings' and then press 'Reset', If the thermostat is still connected, Press 'Disconnect from HomeKit', Select your thermostat and follow the pairing steps, This site contains user submitted content, comments and opinions and is for informational purposes only. The Kwikset Premis Contemporary ($229) is a HomeKit-enabled smart lockthat uses Bluetooth wireless technology to allow you to lock and unlock your door using your iPhone, iPad, or Siri voice commands. Simple reboot of Ecobee doesn't do it. Jul 16, 2017 2:30 PM in response to bagramont Are you still dealing with a HomeKit smart locking showing “no response” in iOS 12? Kwikset has released an update to its HomeKit-compatible Premis smart lock, launching the product in a new contemporary finish after being shown off during CES earlier this year. You can use the Premis app or Apple Home app to schedule access for certain times of days. Less, Hello Bruno, thank you for contacting ecobee Support.I am really sorry for the inconvenience. Same here. Nov 21, 2016 6:33 PM in response to ChitlinsCC Reset lock by pressing the “A” button for 10 seconds – you will hear a beep sound to confirm that reset is successful. Redoing Homekit setup is a huge hassle, it should be the nuclear solution when nothing else works. WPS DISABLED HomeKit success!! For owners of the Schlage Sense Smart Deadbolt lock compatible with Apple HomeKit, it appears iOS 12 has caused the lock to show “No Response”. The lock can also be set to auto-lock after a certain period of time after the last lock operation. 7 Aug 2019 51 HomeKit accessories enable some pretty awesome conveniences such as turning on and off lights and locking and unlocking doors all from the comforts of your couch. In response to ChitlinsCC. Have tried deleting EVERYTHING from HomeKit and rebuilding it up from scratch but once again, ecobee works for a little then back to "no responce". Moreover, you … Hasn’t been this stable for months since my modem replacement. We have the Apple TV 4 as a hub and for some reason we get the "no response" message on the ecobee icon most of the time. Press the Done button to finish. According to some customers who contacted Schlage regarding the issue, the company reportedly stated “it’s an Apple issue” and a fix is being worked on. You can set a passcode to unlock it or use Apple HomeKit and command Siri to open the door. Looks like no one’s replied in a while. bagramont, User profile for user: In response to bagramont, Jun 17, 2017 11:35 AM in response to Scottocx Limit your signal to come from only one source or make sure that a single ecobee only "hears" one signal. The video below is a brief overview illustrating the set up of Apple HomeKit on your HomeKit-enabled August Smart Lock. I did this but a few days later it happened again. 5. No Response, Communicating, Unlocking, Locking, Unlocked, etc.) I have restarted the lock, reset the lock, and reset the HomePod, all multiple times. You can use Siri voice control to check up on the lock and unlock history, lock, and unlock from anywhere. (Kind of like those mesh system you see now but my system is hardwired.). The Yale Assure Lever Lock is the only HomeKit door lock on the market that can function as an entry or interior door lock. I've bought an ecobee thermostat and was working perfect until this past weekend. It helped me but I would like to be connected to the 5GHz network instead of the 2.4. Are you having any HomeKit issues with your Schlage Sense lock with iOS 12 and tvOS 12? . To start the conversation again, simply ask a new question. The messages from HomeKit (i.e. Kwikset 99190-001 Premis. Help support iPhoneinCanada.ca by whitelisting our site in your ad blocker. In response to bagramont. Q: The Kwikset Premis Contemporary ($229) is a HomeKit-enabled smart lock that uses Bluetooth wireless technology to allow you to lock and unlock … Step 2: If your Wemo device appears grayed out with a Not Detected message, tap to select it and select Hide. With Apple HomeKit integration, you can control the Kwikset 99190-001 Premis smart lock with your Apple Watch. Update: Looks like this problem goes beyond the Schlage Sense, but also affects some August Locks as well: https://twitter.com/DhirajNarang1/status/1051878850718662656. More Once it discovers the code, it will begin connecting the lock to the HomeKit network. HomeKit compatibility is the primary reason to buy this specific smart lock, and while without using HomeKit you can still lock and unlock the door in Bluetooth range (20-30 feet) with the app, HomeKit brings a lot more functionality, including voice control with Siri. Yes, send me daily emails with Apple news! tater-316, May 30, 2017 7:20 PM in response to bagramont, User profile for user: The lock can also be set to auto-lock after a certain period of time after the last lock operation. Question: The Kwikset Premis Contemporary ($229) is a HomeKit-enabled smart lock that uses Bluetooth wireless technology to allow you to lock and unlock your door using your iPhone, iPad, or Siri voice commands. This app will guide you through the installation, set up, and overall customization of your Premis Smart Lock. Please note that we have censored the code for our lock. Now again, it doesn't work. Check the lock status of their door at any time using the Premis App. jrn6264, Feb 13, 2017 4:38 AM in response to bagramont, User profile for user: Only if a manual lock/unlock occurs does the lock then re-connect over Bluetooth at times. 5. They need to update the firmware and boost the HomeKit Bluetooth? Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. The Kwikset Premis Contemporary is an attractive smart lock for Apple HomeKit users, but it lacks compatibility with other popular products and services. It shows the status properly and will notify me when I manually unlock/lock it or if I use the August app, but any command that I send from the Home app will immediately set the device to “No Response”. These steps will remove the No Response tile from the … All work great except the Ecobee, which looses connection A LOT. In response to Lukas Hauser, Mar 21, 2017 11:32 AM in response to bagramont In response to jennykay85. Feb 13, 2017 8:22 PM in response to bagramont So it's just the control center that says no response, and continues that way no matter what I do; unless I completely remove homekit setup altogether and start over. Users are also seeing false notifications on when the device locks and unlocks. For owners of the Schlage Sense Smart Deadbolt lock compatible with Apple HomeKit, it appears iOS 12 has caused the lock to show “No Response”. There’s just no way to remotely lock or unlock a front door now because of this bug. This page is the top result on my google search, but I found the above answer much farther down. I had to re pair it and worked for a couple of days. In response to SimplyazG. This setting can be managed from within the Premis App under lock … instead of the ecobee app on my phone to make quick changes like just turning off the thermostat for a bit. Mar 2, 2017 7:16 AM in response to jennykay85 I'm sort of having the reverse problem; Home app works, ecobee's doesn't. We have the Apple TV 4 as a hub and for some reason we get the "no response" message on the ecobee icon most of the time. 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