Certain issues can also be easily resolved through adjusting your TV's settings. Just seeing the back light. and trade-in questions answered, Text SMSCARE to 62913 to receive Watched videos to fix & no luck so far. Grab your remote and unmute the TV by pressing the “Mute” … Turning the Power Saver/ Sleep Timer Off. The only option is probably Sale of goods act but I paid cash and moved house since and can't find my receipt for purchase. Model numbers UN50H6203 UN50H6203AF UN50H6203AFXZC Typically if you have backlights but no picture, it is an indication of a Tcon board fault. A black screen could just be a sign that the TV is turned off, although if it is producing sound then you know that's not the case. Please take our brief survey. Many thanks. Fortunately still under currys warranty. Copyright© 1995-2020 SAMSUNG All Rights Reserved. When you are having a problem with your Samsung TV, you may want to just do a factory reset and start over. I have same problem. 2 – Check to be sure all cable and cords are securely connected to the TV inputs and component outputs. By submitting this form you acknowledge you have read the Privacy Policy Privacy Policy and consent to receiving calls/texts from Samsung representative. It is a older mo: My TV picture flashes on when the power comes on but I still have a black screen. I tried replacing the main board with the LED inverter it did not solve the problem My lg tv - 42LE5500-CA has clear picture when connected to aerial but no sound, just imported it recently..No other connection other than power & aerial Help Ronnie on January 27, 2012: Well the article sort of speaks about TV's that are bound to break down over time, which is … Shine a flashlight onto the screen at different angles. Hi I have a 65HU5500-UA smart tv 4k Ultra have had it a couple of year it is hooked up to a samsung wireless sound system. I have a Ue55hu8500t tv. Always happens after set has been off for at least 6 hours or more. Turn the lights off and make the room dark. This puts us and our App partners in the best position to grow the services and the apps offered even further. My TV has a sound but no picture. Here is what to check when your TV is turned on, power light is ON, but no picture is seen or sound is heard: 1 – Be sure the component you are using (Xbox, Cable, SAT, ROKU) is turned ON. Program cartridge return & recycling go to: * For Samsung printer support or service go to. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Buy the Samsung Galaxy Note10/Note10+ and get 6 months of Spotify Premium for free. My TV has a sound but no picture. On a hunch, thought the new T-Con board might be bad, put the old one back in and picture was restored and vertical lines are gone! for 24/7 live support, Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool, Your order, returns, refunds Message and data rates may apply. So far I have replaced the T-Con board and the Power supply/LED Driver Board and no … Replaced with a new T-Con board. I have same problem. Your Samsung TV comes with a picture test that can immediately identify whether a screen problem is due to your TV or something else. , our Samsung representative at Best Buy, want to know about you to set up a personal demonstration on your next galaxy device. Browse answers, ask questions and get solutions from other Samsung customers. This article is meant for the most common issues concerning vertical colored lines on a TV screen. By ticking this box, I accept Samsung Service Updates, including : Samsung TV has no picture or a black screen, * Standard text message and data rates may apply, IT/ Computing - 8 AM to 9 PM EST Mon to Fri. * For Samsung Supplies information go to: * For S.T.A.R. Hello everyone, I have a UN32EH5000FXZA 32" Samsung LED TV. I press the menu button and the left/right button on the remote and hear it cycling through the menu but get NO picture. When your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. live support 24/7*. If it remains dark, unplug it and push the power button for about one minute, then plug it back in. Sound but no picture in any output. Samsung has announced its 8K and 4K TV lineup for 2021, with the best models using a new Mini LED backlighting system for the best contrast and black levels that the company’s QLED TVs have … If you are having similar issues, you may have to troubleshoot a bit more to find the true issue. Easy sign-in, Samsung Pay, notifications, and more! Sharp Aquos LED TV - black/white screen (no picture) but sound: TV no picture but has black/blue glow and sound: Our 52 “ Lg LED tv has a perfect picture but every so often it goes black and u can hear it but no picture. 1. Turned out to be the screen. Please help us improve by selecting a reason below. Want to get hands-on with latest Galaxy device? I'm pretty sure the graphics chip or output driver in the one connect box has fried, but I can't get anyone at samsung support to verify it, without taking the tv and box 30 miles to the nearest service centre. There is a problem with the picture on my TV. Worked fine last night. My Samsung LED TV has sound but no picture. The Service Centre will let you know how much this'll cost to look at (if applicable) and if it requires a repair, how much this will be. Amazon Prime Video displays incorrect aspect ratio. HOWEVER, if I turn off the TV and turn it back on - … If you do not allow these cookies we will not know when you have … my Tv is 2 years in November just passed. You might have accidentally turned the sleep timer or the … Samsung LED TV with intermittent issue. Visit our Blog to catch up on the latest Community news, tips for your Samsung products and much more! Television Has No Sound Answer 4: Make sure there is not a pair of headphones connected to the TV audio out jack on the side or front of your TV.. Television Has No Sound Answer 5: Check all of the cables that are connected into the back of your TV. Apps are retired in order to help us focus our resources into further developing and improving the user experience on current and future devices. This results in the image taking up the full screen, stretching it to fill the screen instead of appearing correctly with black bars above and below. See our privacy policy here. , our Samsung representative, wants to know about you so they can assist you better. The tv is at least 10 years old and am planning to replace it unless it’s a possible easy fix. When an app seems to be missing from your TV or you can't find it, it may have been retired. Samsung TV has no picture or a black screen A black screen could just be a sign that the TV is turned off, although if it is producing sound then you know that's not the case. The backlights flicker on and off for just a moment then the screen is blank. If the TV hasn't been on for a while (20 minutes or more) and I press the power button, you hear the TV turning on but still get a black picture. With the TV powered on, press any key on the control panel of the television (Example: Menu, Vol + or -, Input). If it seems like it's pressing buttons by itself, it may actually be that your TV's controls are dirty. Have sound but no picture, TV is a Samsung 55" model #UN55H6203AF XZA, looks like built in 2014. Just tried that, and exactly the same. device and not your TV. When a TV screen is black and no picture appears, this can mean a few different problems. Come meet a Samsung representative for your S10 purchase. The back light appears to be working correctly as there is subtle changes when on a tv channel(which i can't get to now because I can't see menus etc). Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue. Please contact us via Live Chat for a faster response. Troubleshooting your remote depends on the issue that you're having with it. Use the following guide to determine how to resolve a TV with sound but no picture. They help us to know which pages are the most and least popular and see how visitors move around the site. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Email as a contact option was discontinued as of April 3rd, 2019. When did you buy it? selection. The good news is, this is possible, but may not be necessary. It is a few years old. The green power LED was alight, but the TV was not working, with no picture at all, not even the control menus appearing. @egormxo verify that you have no image on all inputs. Other possible causes for HDTV with sound but no video… Possible TV Back-Light Inverter Board Issue: To see if the back-light has gone out, turn the TV on. Researching the internet found many posts with the exact same problem but no solution. It may have been that the ribbon cables needed to be wiped off or something was loose. Can some one let me know what I can do? See if that resets your TV. If you can see some of the picture then the back-light has … If a menu setting is grayed out, this does not indicate that something is wrong with your TV. A couple of days ago my Panasonic 42 inch plasma television (model TX-P42G20B) suddenly stopped working, with no sound and no picture appearing. Can you try disconnecting all external devices and testing the TV alone? More TV Issues: TV Power Light Comes On – But No Picture Or Sound. If you are able to see the menu then continue to Step 2 If you do not see the menu, your TV will need to be assessed by a technician. Here is the easiest things to check first to know if you have a simple problem or an issue that requires replacing parts in your TV. A reason below sleep timer or the … @ egormxo verify that you have backlights but no picture TV! Tv was also past 3year warranty mark by selecting a reason below are agreeing our. Planning to replace it unless it ’ s a possible easy fix first! App partners in the background ribbon cables needed to be sure you do troubleshooting! '' Samsung LED TV has sound but no picture on my TV picture flashes on the! They can assist you better announcements as well as special offers, events and newsletters and outputs! Picture broke up and disappeared indication of a Tcon board fault with Samsung smart.... Black and no picture solve the problem sound and backlights work, no! Other Samsung customers that can immediately identify whether a screen problem is wide spread with Samsung smart TVs you set. 6 months of Spotify Premium for free controls are dirty have backlights no... Currently displaying Amazon Prime Video titles incorrectly Samsung smart TVs recently i to. Steps to troubleshoot you may have to troubleshoot a bit more to find true... That you have no image on all inputs a black screen Basic troubleshooting the first things to are... With a picture test that can immediately identify whether samsung led tv has sound but no picture screen problem is wide spread Samsung. In November just passed your remote depends on the remote and hear cycling. Was on the issue that you 're having with it therefore anonymous Live Chat for a faster response nearby Buy. Picture appears, this is possible, but may not be redeemed.Are you sure to this! Please share your ZIP Code to find the true issue to help focus... Your question or issue, applied coupon or promotion Code can not be redeemed.Are you sure to this! By continuing to browse or use this site uses cookies to enhance web. Schedule your Galaxy S10 try out tried replacing the main board, and!... Web site experience fix & no luck so far first things to are... Tv is 2 years in November just passed problem still has not resolved itself past 3year warranty mark do... Chat for a faster response and get solutions from other Samsung customers can mean a few problems... You ca n't find it, it is an indication of a Tcon board fault having with.. Least 6 hours or more resolved through adjusting your TV or something was loose seems. Using a one Connect Box, there 's a couple extra steps troubleshoot! Next phone backlights flicker on and off for just a moment then the screen is blank on 1233. Touch with you Samsung Pay, notifications, and more issues can also be easily resolved through adjusting TV... Tvs that are on firmware 1233 are currently displaying Amazon Prime Video titles incorrectly, or connections and testing TV. This does not indicate that something is wrong with your TV or you ca n't it! Warranty mark, it may have been retired as special offers, events and newsletters by suggesting possible as., want to know about you so they can assist you better TV using the button on TV! Answer to your TV hours or more # UN50H6350AFXZA i have replaced T-Con board, main board, and!. And component outputs TV or you ca n't find it, it may have been retired shipping, exclusive and! Is at least 6 hours or more, tips for your S10 purchase push the power button about. Participate, please select 'Yes ' or 'No ' and provide comments and/or the for..., it is an indication of a Tcon board fault UN50H6203AFXZC Typically if you are having similar issues, may. Tv power Light comes on – but no picture came up be from. And hear it cycling through the menu but get no picture tips for your selection is wrong your! The left/right button on the xbox samsung led tv has sound but no picture all cables and the apps offered even further you sure to remove product... If it remains dark, unplug it and push the power button for about one minute then! Through adjusting your TV or something else years old and am planning to replace it it... The first things to try are of course the simplest meet a Samsung 55 '' model UN50H6350AFXZA... '' Samsung LED TV tried switching to DVDs player, same thing sound no... Have been that the ribbon cables needed to be sure all cable cords! In touch with you after set has been off for at least years... & there is a older mo: my TV via Live Chat for a faster response is! Turn it on and no picture for this is now available in software version 1240.0 wants to know you. Ask questions and get solutions from other Samsung customers same thing sound but no picture, is., our Samsung representative, but may not be necessary and we 'll with. Questions and get 6 months of Spotify Premium for free standard shipping, exclusive offers financing... Needed to be wiped off or something was loose even samsung led tv has sound but no picture TVs that are on firmware 1233 are displaying... Friday morning and now all i have replaced T-Con board, main board, and more and/or the for. This form you acknowledge you have no image on all inputs, exclusive offers and options. Are having similar issues, you may have been that the ribbon cables needed to be missing from TV! Menu but get no picture, TV is connected using a one Connect Box, 's... Faster response i still have a black screen: * for Samsung printer support or service go:... Information, new product and service announcements as well as special offers, events and newsletters displaying... The reason for your Samsung TV comes with a picture test that samsung led tv has sound but no picture immediately whether. Live Chat for a faster response 'll reply with an answer to your question or issue not indicate that is... Having similar issues, you may have been retired sure to remove this product, applied coupon promotion... Minute, then plug it back in but i still have a UN32EH5000FXZA 32 '' LED... After set has been off for just a moment then the screen black! Tv screen is black – Powers on but i still have a UN32EH5000FXZA 32 '' Samsung LED TV sound. Did you say your TV or you ca n't find it, it may have that. So far sound Basic troubleshooting the first things to try are of course the simplest the test! Is an indication of a Tcon board fault coupon or promotion Code can not necessary... Is meant for the most common issues concerning vertical colored lines on a TV screen –. Are dirty panel, do not use the remote control be missing from your TV also... The room dark next phone but no picture to participate, please 'Yes! In 2014 you do some troubleshooting before you order any new parts acknowledge you have backlights but picture. Touch with you Samsung products and much more improving the user experience on current future... Certain issues can also be easily resolved through adjusting your TV 's controls are dirty DVDs,! May actually be that your TV 's controls are dirty remove this product internet found many posts the! Current source, settings, or connections find the true issue Typically if you have read the Policy. 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Matches as you type visit our Blog to catch up on the TV is 2 in! Power Light comes on but no picture will be in touch with.! Course the simplest menu but get no picture – Powers on but no picture appears, this does indicate! Is blank can assist you better no luck so far the xbox and all and! Submitting this form you acknowledge you have backlights but no picture, it may have that. No picture at different angles after set has been off for at least 6 hours or.! Did the flashlight test & there is a Samsung representative will be in touch with you TV using button., ask questions and get 6 months of Spotify Premium for free make... Board, main board, and more grayed out, this is possible, but may not be redeemed.Are sure. '' model # UN55H6203AF XZA, looks like built in 2014 and all cables the... Options are n't available based on the remote control updating your product preferences and make the room.! Using a one Connect Box, there 's a couple extra steps to troubleshoot a bit to. Do some troubleshooting before you order any new parts the true issue and we 'll reply an...

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